Refund & Return Policy — Pink Pai Store

Last updated: [insert date when you publish this]

We want you to love your Pink Pai Store bracelets and charms. If something isn't quite right, we're happy to help.

Return Window

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

• Unworn and unused, with no signs of wear
• In its original condition, with all tags and protective packaging intact
• Accompanied by proof of purchase (order number or receipt)

Because bracelets and charms are jewelry items, we're unable to accept returns on pieces that show signs of wear, for hygiene and quality reasons.

How to Start a Return

1. Email us at [insert support email] with your order number and the item(s) you'd like to return.
2. We'll confirm your return is eligible and send you a prepaid return shipping label — return shipping is free.
3. Pack the item securely in its original packaging and ship it back using the provided label within 7 days of receiving it.

Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund.

Original shipping charges (if any were paid at checkout) are non-refundable, except where the return is due to our error (see below).

Sale Items

Items purchased on sale or during a promotion follow the same 14-day return policy as full-price items.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, contact us at pinkpai.storeus@gmail.com and provide a full refund or free replacement — your choice, at no cost to you.

Exchanges

Prefer a different charm or bracelet size instead of a refund? Let us know when you contact us — we're happy to arrange an exchange under the same 14-day window and return process.

Non-Returnable Items

• Items returned after the 14-day window
• Items without proof of purchase
• Items showing signs of wear or damage not caused by us
• [If applicable: Personalized or custom-engraved pieces are final sale]

Order Cancellations

Orders can be cancelled free of charge before they ship. Once an order has shipped, it falls under the standard return policy above.

Customer Service

Our support team is available Monday–Friday, 9:00 AM–6:00 PM. Email: pinkpai.storeus@gmail.com